Your business's reputation matters... and with research indicating that 91% of consumers turn to online reviews before making their purchasing decision, your company's reputation on directory websites like Google, Yelp and Facebook are more important than ever. Constantly monitoring hundreds of business directories for new mentions of your organization is a tremendous challenge.

 

See the Full List of Websites We Monitor

 

No-hassle Reputation Management

 

enCode reView is a managed reputation monitoring service that does all the most important work for you, letting you know about your reviews as they are posted so you can amplify positive reviews and quickly respond to potentially negative reviews before they are able to do serious harm. We monitor your profiles on literally hundreds of business directories and review websites across a whole range of industries.

 

You'll receive regular reports to help you understand and respond to customer sentiment. Our helpful reports offer a quick overview, but also the ability to drill down and view individual reviews. You will even have the ability to receive near real-time notifications for several of the largest and most important review platforms like Google & Facebook.

 

A powerful tool for businesses when faced with an unavoidable negative review is how you choose to respond online. We help enCode reView clients formulate professional and meaningful responses that will signal to all customers that you hear and take customer feedback seriously.

 

Drive More Positive Reviews!

 

Since the number and freshness of positive reviews is also critically important, enCode reView also provides tools to help you encourage your happy customers leave feedback where it counts. Take advantage of several different delivery methods to reach your customers where it's convenient for them, whether it's via your website, social media, email or even a kiosk mode on your front counter!

 

Customers are given a simple choice of whether they had a positive or negative experience with you. People who had a positive experience will be thanked and given the opportunity to immediately share their feedback on the review website that's most important to you. In the unlikely event their experience was negative, they are directed back to you so you can offer your best customer service and resolve their issue before it leads to a negative review.

 

Why Are Online Reviews So Important?

 

• 95% of people search for local businesses online
• Most consumers read at least 2 online reviews before making their decision
• 84% of people trust online reviews as much as a personal recommendation

 

Why Is It Important to Encourage New Reviews?

 

• 73% of consumers believe reviews more than 3 months old are irrelevant
• Positive reviews on your profile can help to counteract and "bury" unavoidable negative reviews

 

Contact us today to find out how enCode reView can be your low-cost and zero hassle method to manage your online reputation!